SalonEtiquette
PLEASE ARRIVE ON TIME
Arriving on time, or 10 minutes before your appointment allows you to feel more relaxed before your appointment. We can’t keep others waiting, just as you wouldn’t like to be kept waiting!
48 HOUR BOOKING AND CANCELLATION POLICY
As an independent Australian-owned business, we thank you for your consideration of our 48 hour cancellation / reschedule policy.
Our booking policy does not only protect our business but also affects our affordability and ensures fair treatment to all our clients and the therapist booked to do your treatment.
Please book carefully. No-shows, last minute cancellations and reschedules mean that other clients cannot book into that time slot and wastes the time and expertise of our highly trained professional therapists.
All bookings from 1st February 2020 will now require a non-refundable deposit or your credit card details to be added to your account to cover the Therapist time if in the event 48 hours’ notice has not been provided.
Please see our Fee structure below:
3 hour appointment $90
2.5 hour appointment $75
2 hour appointment $60
1.5 hour appointment $45
1 hour appointment $30
45 min appointment $22.50
30 min appointment $15
Up to and including 15 minute appointment $7.50
Where the appointment has been paid in advance, we will debit the appropriate above amount from that pre-paid appointment with this amount being payable on the next appointment. For any specific deals purchased, the terms and conditions of that deal will apply.
Where a 50% online deposit has been made, we will debit the appropriate above amount from the amount already paid and the remainder will remain in your account as a credit for your next appointment.
We understand emergencies and last-minute cancellations can occur however in order to provide a high level of service to all clients and respect for our highly trained professional therapists these fee’s will now cover their time when 48 hours notice has not been provided.
To avoid disappointment please contact us prior to 48 hours of your appointment if you wish to re-schedule or cancel.
ONLINE SERVICE PURCHASES / VOUCHER POLICY
We appreciate your support! Any service purchased online via our website is recorded as a Service / Gift Voucher and you have up to 12 months from the date of purchase to book this in as an appointment.
For online purchases, once your payment has been processed, we will send you via email a Gift Certificate with; the Service/s or Amount purchased, Voucher Number, Expiry date.
Gift Certificates purchased in store will be handed to you.
ONLINE PRODUCT PURCHASES
Products purchased online can be picked up in store or delivered at the standard Australia Post-delivery charge rate based on weight and size of the package.
Final delivery charge to be advised on check out before payment is made.
PAYMENT
We offers a range of payment options including: Cash, Bank Card, Visa, and Master Card, EFTPOS, Zippay and AfterPay
REFUND / EXCHANGE POLICY
We are happy to exchange unopened and untampered products within 7 days of the product being purchased.
We do not accept refunds on products or services unless they are faulty. We do not refund for change of mind.
We are happy to change services on Gift Certificates to the same or lesser value.
Gift Vouchers cannot be exchanged or redeemed for cash
PRIVACY
Your privacy is important to us and all records are kept confidential. Your personal information provided to us remains a part of Anshelle Beauty and is not sold to any third party organisations.